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Frequently asked questions2016-01-09T08:01:15+00:00

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[accordion-item title=”How do I place an order with Bump Moves?”]

  • Shopping online is easy! Just follow these simple steps.

    Step 1
    Browse via the product categories that you can find at the top of the page and refine your search with the options you can find on the left hand menu. For more information on any product, simply click on the image to take a closer look.

    Step 2
    If you decide to purchase an item, add the item to your Shopping Bag by clicking the ‘Add to Shopping Bag’ button. Look out for matching or complementary items that may be available. Continue shopping across our store with brands you know and love.

    Step 3
    A list of all items within your Shopping Bag will be displayed in the top right hand corner of each page. You can view the contents of your Shopping Bag at any time by clicking ‘View Bag’ or you can proceed to Checkout if you have added all your products.

    Step 4
    When you are ready to purchase your items, click the ‘Shopping Bag’ button. This will take you to the ‘Shopping Bag’ which lists all of the items you have chosen to purchase, as well as the subtotal of the cost. If any special offers are available on your chosen items, the details of these will be displayed in your ‘Shopping Bag’. Make and update any changes to your order and remember to enter and verify your promotional code if you have one.

    Step 5
    If you have previously registered with us you can login now so that you can track your order. New customers can ‘Checkout as a Guest’ where you will have the options of creating an account during checkout. Creating an account with Bump Moves is a quick and easy process and allows you to track the progress of your orders; be the first in the know for any special offers; make a wishlist of products you love and will make future transactions smooth and seamless. Remember to make a note of your password, as you will need it to keep track of your order and to shop with us again.

    Step 6
    Enter your billing and delivery details; choose your delivery method and then select your method of payment, enter the details then click on ‘Next’ to pay.

    Step 7
    We will send you a confirmation email to confirm that we have received your order and another one when your order has been despatched from our Fulfilment Centre,



[accordion-item title=”Shopping online with Bump Moves”]

Welcome to BumpMoves online.

Please read through the following information carefully before placing your order. By shopping online with Bump Moves you agree to be bound by the terms and conditions set out below. Please also read our Privacy Policy regarding personal information provided by you.

If you have any queries relating to these terms and conditions before placing an order with us, please contact the Online Customer Service Team on +61 3 9005 7445. Bump Moves may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received.

Changes or cancellations to your order for delivery can be made by contacting the Online Customer Service Team on +61 3 9005 7445. We aim to despatch your items as quickly as possible and if your order has already been despatched, we will not be able to make any changes.

Information on our Return Policy is available on our website.


[accordion-item title=”Note for international customers”]

If you are shopping online with us from outside Australia, please note that in the time that passes between the original purchase and any requested refund the currency may have fluctuated up or down. All prices on are in Australian Dollars (AUD) and all purchases and refunds are transacted in Australian Dollars (AUD).

We are unable to adjust this amount and any amount that customers may have lost or gained due to the currency rate fluctuation. We sincerely apologise for any inconvenience this may cause.


[accordion-item title=”How do I place a PayPal order?”]

Follow the steps outlined in How do I place an order on and select PayPal as your payment method. You will be redirected to PayPal to finalise your order. Once your order has been placed online you will receive two emails, one from PayPal to confirm your payment and one from Bump Moves to confirm the details of your order.


[accordion-item title=”Where can i find information about Bump Moves return’s policy?”]

Information on our Return Policy is available at our website. Alternatively, our customer service team will answer any questions you have about our Return Policy.


[accordion-item title=”Do I have to be home at the time of delivery?”]

As all our parcels are sent as registered post and are insured, we require a signature from the recipient.

Our delivery contractors deliver during business hours so if you are not expecting to be home during these hours, we suggest, if practical, to provide your work address as the delivery address. if you are unable to be home, leave us with a note with an authority to leave your article at the front door.

Delivery is usually attempted straight to your door. If there is no one available to sign for the delivery, or if the local postal service does not offer this direct service, then a Card will be left in your mailbox advising you to collect from your local post office.


[accordion-item title=”How long does delivery take?”]

Bump Moves Pty Ltd is able to deliver most orders within approximately 1-3 working days of your payment (depending on stock availability). Smaller items are delivered within 2 days in Australia. Larger items can take 3-7 days. We endeavour to get all items out ASAP. You may receive your items earlier as our staff endeavour to get orders out ASAP. Country items may take longer to deliver.


We ship internationally daily, please note for smaller items international delivery is between 4-7 days, for larger items it is 7-12

Please contact us within 7 days if you still have not received your item. You should receive a tracking order updated through our website.


[accordion-item title=”Can i pay by phone?”]

If you wish to place an order over the phone please call us on (03) 9005 7445 with your order and credit card details.


[accordion-item title=”I am experiencing technical difficulties placing an order? Help please!”]

We are continually managing our technical processes and look to remove any chance of technical glitches from our side. If you are experiencing problems, please email us with the details of the problem and we will resolve it as quickly as possible. Alternatively you can call us on +61  (03) 9005 7445 to place your order by phone.


[accordion-item title=”I need my order urgently, do you have a faster delivery option?”]

Please feel free to contact us or call us on +61 3 9005 7445 prior to placing your order and we will see if we can accommodate.


[accordion-item title=”Do you ship internationally?”]

International orders need to be placed through our website and prices are in Australian Dollars.


[accordion-item title=”What if I don’t like what i have ordered?”]

We have a very generous returns policy and will refund or exchange any purchases provided the item is returned prompty in perfect condition.

Read about Returns & exchanges


[accordion-item title=”I need help to choose the right product for my situation.”]

We are happy to help you make the right decision – thank you for trusting our advice.

We have detailed product information about lots of our products, including reviews, health care recommendations

Read product information pages here.

You are also welcome to phone or email us for personal assistance. Our contact number is +61 3 9005 7445 or Email Here


[accordion-item title=”Do you do discounts?”]

We have lots of ways for you to save. Our loyalty points program gives you 15% back on your order, which you can either use as a discount on your next order.

Read about our rewards program

If you’d like to give your friends a free Gift Voucher, check our our Refer a Friend program rewards you for spreading the word to your friends. Sign up to receive free $10 Gift Vouchers for friends who are new to Bump Moves

Refer a Friend

We have a great range of combo packs, which are the most common ways our customers buy multiple items. We are happy to look at developing new combo packs if you have a suggestion!

Check out our current combo packs